Contact support

Have a question about an order, a declined card, or how VCCs work? We're here to help.

Email us

The fastest way to reach us is by email. Include your order ID (from your confirmation email) and a description of the issue, and we'll get back to you.

We reply to all support emails within 24 hours, and most orders are resolved on the first reply.

Before writing in, it can help to check our FAQ — delivery times, supported cryptocurrencies, declined-card steps, and our refund window are all covered there.