Refund Policy

Crypto payments are final

Because cryptocurrency transactions are irreversible once confirmed on-chain, we cannot offer change-of-mind refunds after a payment has been received. Please double-check the plan, the cryptocurrency, and the network before sending payment.

When a refund or re-issue applies

We will refund or re-issue an order in these specific cases:

• Your payment was confirmed on-chain but no VCC was delivered to your email within 24 hours.
• The VCC you received is invalid, expired, or is declined by openai.com through no fault of your own, and this is confirmed before the card's value has been spent.
• You were charged for an order that our system failed to process (a duplicate or erroneous charge).

In these cases, we will either re-issue a working VCC of the same value or refund your payment in the original cryptocurrency, at your choice, once we've verified the issue.

What isn't covered

We cannot refund a VCC that has already been redeemed or partially spent on openai.com, orders where you provided an incorrect email address, sending funds on the wrong network or to the wrong address, or a change of mind after a valid card has been delivered. We also cannot control or guarantee OpenAI's own account, billing, or refund decisions once you've used the VCC as payment on their site.

Refund window

Refund and re-issue requests must be submitted within 7 days of your order date. Requests made after this window will be reviewed at our discretion but are not guaranteed.

How to request a refund

Email [email protected] with your order ID, the wallet or transaction ID you paid from, and a description of the issue. We reply within 24 hours and resolve most eligible requests within 2–3 business days.